Welcome to Resync ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By accessing or using Resync, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for an account
- Use our services
- Contact our support team
- Subscribe to our newsletter or marketing communications
- Participate in surveys or provide feedback
This information may include:
- Account Information: Name, email address, username, password, company name
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Profile Information: Profile picture, job title, company information
- Communication Data: Messages, feedback, and support requests
1.2 Information Collected Automatically
When you use Resync, we automatically collect certain information, including:
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent
- Device Information: IP address, browser type, operating system, device type, and unique device identifiers
- Log Data: Server logs, error reports, and performance data
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Authentication services (e.g., Google, GitHub) if you choose to sign in using those services
- Analytics providers
- Marketing partners
- Public databases
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Maintain Our Services
- Create and manage your account
- Process transactions and send related information
- Provide customer support and respond to inquiries
- Monitor and analyze usage and trends to improve user experience
- Detect, prevent, and address technical issues
2.2 To Communicate with You
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and requests
- Send marketing communications (with your consent)
- Provide news and information we think will interest you
2.3 To Improve Our Services
- Understand how users interact with our platform
- Develop new features and functionality
- Conduct research and analytics
- Test and optimize our services
2.4 For Legal and Security Purposes
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and other agreements
- Protect our rights, privacy, safety, or property
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Cloud hosting providers
- Payment processors
- Analytics services
- Email service providers
- Customer support tools
3.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Emergency situations involving potential threats to safety
3.4 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Employee training on data protection and security
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Factors we consider when determining retention periods include:
- The length of time you maintain an account
- Legal obligations to retain data
- Resolution of disputes and enforcement of agreements
- Business operational needs
6. Your Rights and Choices
6.1 Access and Update
You can access and update your account information at any time by logging into your account settings.
6.2 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.3 Deletion
You may request deletion of your account and personal information by contacting us at hello@getresync.com. Please note that we may retain certain information as required by law or for legitimate business purposes.
6.4 Marketing Communications
You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.
6.5 Cookies
Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our platform.
6.6 Do Not Track
Some browsers include a "Do Not Track" feature. Our platform does not currently respond to "Do Not Track" signals.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy.
8. Children's Privacy
Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links and Services
Our platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
12. Specific Regional Disclosures
12.1 For European Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
12.2 For California Users (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, please contact us at hello@getresync.com.
Thank you for trusting Resync with your information. We are committed to protecting your privacy and providing transparency about our data practices.